Camion Support Services

🧿 Round-the-Clock Amazon Relay Dispatch and Support Services

At Camion Support Services, we provide round-the-clock support to Amazon Relay carriers, helping them operate efficiently and stay fully connected across the USA, Canada, the UK, and worldwide. Our comprehensive services include load booking, route optimization, real-time tracking, and proactive issue resolution, ensuring shipments run smoothly from start to finish. Acting as a reliable communication bridge between drivers, customers, and headquarters, we manage calls, updates, dispute resolution, and compliance monitoring. Our team also handles Amazon Relay onboarding, case management, and web/app troubleshooting, guiding carriers at every step. By combining advanced dispatch expertise, cutting-edge technology, and round-the-clock support, Camion empowers fleets and owner-operators to maintain operational compliance, maximize efficiency, and grow their business globally with confidence.

🌌 What We Do:

• 🔵 Call Management: We manage all inbound and outbound calls to ensure smooth load execution. This includes addressing urgent concerns, coordinating schedule changes, clarifying instructions, and providing real-time updates to drivers, customers, and headquarters to prevent delays and operational issues.
• 🔵 Communication Bridge: Our team acts as a reliable link between drivers and customers, ensuring that instructions, directions, and updates are clearly communicated. By facilitating effective communication, we minimize misunderstandings, improve customer satisfaction, and maintain consistent delivery performance.
• 🔵 Information Gathering and Updates: We collect, verify, and update critical information for drivers, customers, and headquarters. This includes load details, route changes, delivery confirmations, and operational alerts to ensure everyone stays informed and operations run efficiently.
• 🔵 Proactive Follow-Ups: We monitor deliveries, follow up with drivers, and proactively manage potential delays by providing clear explanations. We also provide timely updates to Amazon and other stakeholders to ensure operations remain smooth and predictable.
• 🔵 Dispute Resolution (Payments, Performance, etc.): We address and resolve disputes quickly and professionally. Whether it’s payment issues, performance concerns, or operational conflicts, we protect your company’s reputation while ensuring compliance with Amazon’s standards and policies.
• 🔵 Tracking and Compliance Monitoring: Through ELD systems, GPS tracking, and other compliance tools, we continuously monitor driver performance, safety, and operational metrics. This ensures regulatory compliance, mitigates risk, and maintains the integrity of your operations.
• 🔵 Log Maintenance: We maintain detailed daily logs of operations, communications, and load updates. These logs provide a reliable record for carriers, drivers, and headquarters, ensuring transparency, accountability, and easy reference for operational decisions.
• 🔵 Monthly Performance Reports: We compile and analyze monthly reports on driver punctuality, load execution, and overall operational efficiency. These reports provide actionable insights that help carriers optimize routes, improve driver performance, and identify opportunities for continuous improvement.
• 🔵 Document and Data Analysis: We manage document processing, including contracts, invoices, compliance forms, and operational records. Additionally, we analyze operational data to identify trends, uncover inefficiencies, and implement strategies for smoother operations.
• 🔵 Amazon Relay Onboarding: We simplify the process of applying for Amazon Relay as an Owner-Operator or Fleet Owner/Carrier. Our team handles all steps of the application process, ensuring accuracy and speeding up approvals.
• 🔵 Incident Report Submission: In the event of an accident involving you or your truck, we handle the incident report filing and ensure all Amazon requirements and deadlines are met, reducing administrative burden and maintaining compliance.
• 🔵 Case Handling: Amazon’s internal processes can be complex and challenging to navigate. With nearly six years of experience, we communicate directly with Amazon officials on your behalf for issues such as double brokering, account support, driver verification, asset verification, and other operational cases, ensuring your concerns are addressed efficiently.
• 🔵 Web and App Troubleshooting: Amazon frequently updates its web portal and mobile app. We provide step-by-step troubleshooting and support for any technical issues, ensuring you can access the platform smoothly and manage your operations without disruption.
• 🔵 Booking and Scheduling (Amazon Relay Load Board / Auction / Contracts): We handle the booking of loads from the Amazon Relay Spot Market, contracts, and auctions. Our team maintains precise schedules, dynamically adjusting for delays or changes, to ensure deliveries are completed on time and operations stay on track.

🧿 Over-the-Road Dispatch (OTR)

At Camion Support Services, we deliver premium Over-the-Road (OTR) Dispatch Services designed to maximize efficiency, profitability, and operational control for trucking companies and independent owner-operators. Our experienced dispatch team ensures your trucks stay on the road, reducing downtime, optimizing routes, and boosting profitability.

🌌 Our OTR Services:

• 🔵 Load Planning and Route Optimization: We strategically plan and optimize every route to maximize revenue per mile and minimize empty miles. By analyzing freight patterns and traffic data, we ensure your trucks carry the most profitable loads while maintaining efficiency and timely deliveries.
• 🔵 Freight Rate Negotiation: Our dispatchers leverage industry expertise to negotiate top rates with brokers and shippers. We secure high-paying loads that match your equipment, preferences, and operational goals, giving you a competitive advantage in the market.
• 🔵 Round-the-Clock Support: Our team is available around-the-clock to handle unexpected delays, reroutes, equipment issues, or customer inquiries. By providing constant support, we minimize downtime and keep your operations running smoothly no matter the situation.
• 🔵 Compliance Management: We help you stay fully compliant with all federal and state regulations, including Hours of Service (HOS) rules, ELD tracking, and safety standards. This reduces risk, avoids costly fines, and ensures your operations meet legal and industry requirements.
• 🔵 Load Tracking and Real-Time Updates: We provide continuous monitoring and updates for every load, giving you and your customers full visibility. Our proactive communication reduces uncertainty, builds trust, and enhances your service reputation.
• 🔵 Personalized Service: Every carrier has unique needs. We customize our dispatch services to fit your business model—whether you focus on long-haul operations, regional deliveries, or specialized freight—to ensure maximum efficiency and satisfaction.
• 🔵 Billing and Documentation Support: We manage all documentation, including billing, invoicing, and compliance paperwork, ensuring accurate records and timely payments. This reduces administrative workload and streamlines your financial processes.
• 🔵 Market Insights and Data Analytics: We provide actionable insights into market trends, load availability, and industry conditions. These insights help you make informed decisions, identify high-profit opportunities, and maintain a competitive edge.

🧿 Round-the-Clock Tracking & Compliance (For Carriers, Owner Operators & Brokers)

At Camion Support Services, our Tracking & Compliance team delivers end-to-end logistics solutions designed to optimize operations, maintain regulatory compliance, and provide complete transparency for your customers. We combine advanced technology, meticulous record-keeping, and proactive communication to ensure every shipment is executed efficiently, accurately, and on time.

🌌 Our Comprehensive Services Include:

• 🔵 Load Documentation & Freight Requirement Confirmation: We create standardized templates outlining every load detail—pallet counts, product specifications, delivery schedules, and special instructions. Customers confirm these requirements through signed documents, emails, or other agreed-upon methods, reducing errors and miscommunication.
• 🔵 Transparent Customer Communication: We maintain clear, consistent communication through emails, phone calls, and messaging platforms like Telegram, WhatsApp, and Discord. Customers receive timely updates on shipment status, changes, or potential issues, fostering trust and satisfaction.
• 🔵 Confirmation of Requirements: We ensure customers acknowledge and understand load requirements through signed documents, email replies, or other agreed-upon methods.
• 🔵 Real-Time Tracking & Monitoring: Leveraging advanced tracking systems, we monitor every shipment from origin to delivery, ensuring real-time visibility for both carriers and customers. This proactive monitoring allows us to identify potential delays and respond immediately.
• 🔵 Comprehensive Record Keeping: We maintain detailed records of every shipment and interaction, including dates, customer contacts, agreed terms, updates, changes, and fulfillment status, ensuring accountability and traceability.
• 🔵 Regular Status Updates & Reporting: Customers receive ongoing updates on their shipments, and carriers benefit from reports that highlight performance metrics, potential bottlenecks, and operational efficiency insights.
• 🔵 Change & Incident Management: Any shipment modifications or incidents are addressed promptly. Customers are notified immediately, records are updated accurately, and solutions are implemented to minimize disruptions and maintain operational continuity.
• 🔵 Compliance & Documentation Management: We handle the collection, organization, and storage of all essential documents, including Bills of Lading, Proofs of Delivery, Rate Confirmations, and shipment photos. This ensures full regulatory compliance and simplifies audits or inspections.
• 🔵 Internal Coordination: Our team facilitates seamless collaboration across departments to guarantee smooth load execution, accurate data flow, and consistent service quality.
• 🔵 Continuous Improvement: We actively seek customer feedback, monitor key performance metrics, and refine processes to enhance service quality, speed, and accuracy.

🧿 Graphic Solutions

At Camion Support Services, we provide end-to-end design solutions that help brands stand out, engage audiences, and achieve business goals. From logo creation and complete branding packages to marketing materials and comprehensive company profiles, our designs are visually compelling, cohesive, and tailored to your unique objectives.

🌌 Our Approach:

• 🔵 Expertise and Innovation: Our team stays ahead of industry trends and emerging design technologies, delivering innovative solutions that elevate your brand and exceed expectations.
• 🔵 Customer-Centric Focus: We prioritize your vision and goals, tailoring every design to meet your specific needs while maintaining the highest standards of quality and creativity.
• 🔵 Integrity and Reliability: We are committed to delivering on our promises, providing transparent communication, timely delivery, and dependable support throughout every project.
• 🔵 Friendly and Professional Service: We value collaboration, making the design process smooth, enjoyable, and productive, while building long-term partnerships with our clients.

🌐 Our Core Design Services:

🌌 Brand Development:

• 🔵 Crafting unique brand identities that resonate with your target audience.
• 🔵 Designing logos, color palettes, typography, and messaging that embody your brand’s core values.
• 🔵 Providing comprehensive brand guidelines to ensure consistency across all marketing channels, from digital to print.
• 🔵 Conducting brand audits and market positioning analysis to strengthen your overall brand strategy.

🌌 Creative Design:

• 🔵 Producing impactful visuals for print and digital platforms that capture attention and communicate your message clearly.
• 🔵 Creating brochures, flyers, banners, social media graphics, and presentation materials that align with your brand identity.
• 🔵 Designing innovative product packaging that stands out on shelves and enhances the customer experience.
• 🔵 Developing promotional materials for events, campaigns, and launches to boost engagement and brand recall.

🌌 Web and Digital Solutions:

• 🔵 Building responsive, visually striking websites that provide seamless user experiences across all devices.
• 🔵 Crafting compelling digital campaigns, including social media ads, email marketing, and online banners, to increase traffic and conversions.
• 🔵 Implementing e-commerce platforms with user-friendly interfaces, secure payment solutions, and optimized workflows to enhance online sales.
• 🔵 Offering SEO and analytics support to monitor performance, drive engagement, and maximize ROI.

🌌 Consultation and Strategy:

• 🔵 Analyzing market trends, competitor strategies, and consumer behavior to guide design and marketing decisions.
• 🔵 Providing actionable strategic advice to achieve business objectives, from launching new products to rebranding initiatives.
• 🔵 Offering ongoing consultation to refine marketing efforts, optimize campaigns, and adapt to evolving market conditions.
• 🔵 Collaborating on creative brainstorming sessions and marketing roadmaps to ensure innovative, effective solutions.

🌐 Our Objective

We create meaningful, memorable experiences. These experiences connect your customers to your brand. Whether you are rebranding, launching new products, or expanding your digital presence, we deliver designs that drive engagement, enhance visibility, and support long-term success.

🧿 Website Development

At Camion Support Services, we specialize in creating comprehensive, high-performance web solutions that help businesses establish a strong digital presence, drive engagement, and increase revenue. From visually compelling websites and advanced e-commerce platforms to custom web applications and internal management portals, our team combines innovation, creativity, and technical expertise to deliver solutions tailored to your business goals. We focus on providing seamless user experiences, scalable functionality, and measurable results, ensuring your online presence stands out in today’s competitive market.

🧿 Driver Provision Services

Reliable, Professional, and Ready to Drive Your Business Forward

At Camion Support Services, we know that your drivers are the backbone of your operations. They represent your brand on the road, ensure timely deliveries, and directly impact customer satisfaction. That’s why we provide comprehensive driver provision solutions — giving you access to a pool of vetted, trained, and dependable drivers who are fully prepared to meet your operational and compliance requirements.

🌐 Our Process

• We go beyond standard staffing. Our process ensures you get the right driver for the right role:
• 🔵 Needs Assessment: We consult with you to understand your fleet size, routes, industry requirements, and driver expectations.
• 🔵 Driver Sourcing: We recruit from a large pool of experienced drivers across industries and regions.
• 🔵 Screening & Vetting: Every candidate undergoes background checks, MVR reviews, drug & alcohol testing, and safety compliance screening.
• 🔵 Training & Orientation: Drivers are trained on DOT/FMCSA standards, ELD usage, customer service, and industry-specific requirements.
• 🔵 Placement & Monitoring: Once placed, drivers are continuously monitored for performance, punctuality, and compliance.
• 🔵 Ongoing Support: We remain your round-the-clock partner, ready to provide replacements, troubleshoot challenges, and scale staffing as your business grows.

🌐 Our Driver Provision Services

🌌 Skilled Driver Placement:

• 🔵 CDL Class A & B for regional and long-haul freight.
• 🔵 Last-mile delivery drivers for Amazon, FedEx, UPS, and e-commerce fleets.
• 🔵 Professional Executive Chauffeurs for corporate and VIP clients.
• 🔵 Specialized operators for tankers, flatbeds, refrigerated trucks, and heavy equipment.

🌌 Rigorous Vetting & Training:

• 🔵 Background checks, employment verification, and MVR reviews.
• 🔵 Pre-employment & random drug/alcohol testing.
• 🔵 FMCSA compliance training and HOS regulation knowledge.
• 🔵 Ongoing professional development for safety and customer service.

🌌 Flexible Staffing Solutions:

• 🔵 Full-time: Permanent staff who become part of your team.
• 🔵 Part-time/Seasonal: Ideal for peak periods and holiday surges.
• 🔵 Temporary Coverage: Reliable replacements for absentee staff.
• 🔵 Contract-to-Hire: Try before you commit to long-term hires.

🌌 Dedicated Operational Support:

• 🔵 Round-the-clock dispatch, plus driver and customer support.
• 🔵 Direct communication with your operations team.
• 🔵 Performance monitoring & reporting.
• 🔵 Rapid response to emergencies, rerouting, or driver replacement.

🌌 Benefits of Partnering with Camion Support Services

• 🔵 Reliability: Punctual, professional drivers you can trust.
• 🔵 Compliance Assurance: DOT and FMCSA standards strictly followed.
• 🔵 Cost Efficiency: Reduce hiring costs, minimize downtime, and improve ROI.
• 🔵 Scalability: From small businesses to national fleets, we adapt to your needs.
• 🔵 Stronger Brand Representation: Drivers trained to represent your company with professionalism.
• 🔵 Peace of Mind: With our end-to-end service, you can focus on growth while we manage staffing.

🌌 Industries We Serve

• 🔵 National & Regional Trucking Companies.
• 🔵 Last-Mile & E-Commerce Delivery.
• 🔵 Freight Brokers & Logistics Providers.
• 🔵 Construction & Specialized Freight.
• 🔵 Corporate & Executive Transport.

🌐 Why Choose Camion Support Services?

• 🔵 Reliability: Our drivers are punctual, trustworthy, and skilled in handling a variety of vehicles and transport scenarios.
• 🔵 Expertise: We match drivers with companies based on their expertise and your business needs, ensuring the best fit for each role.
• 🔵 Efficiency: We streamline the driver hiring process, saving you time and resources while providing high-quality service.

We’re more than just a staffing provider; we’re your strategic partner in logistics success — delivering the right drivers, with the right skills, at the right time.

👉 Let’s put the right drivers behind your wheel — and keep your business moving forward.

📞 Contact Us Today for a free consultation and discover how our Driver Provision Services can transform your operations.